At Power Bush, shipping is included on all orders placed through our website. There are no additional delivery fees added at checkout.
1. Delivery Coverage
- We deliver door-to-door to physical addresses anywhere within South Africa via reputable local courier services.
- We cannot deliver to P.O. Box addresses or post offices. A physical residential, business, or farm address is required.
2. Order Processing and Dispatch
- Processing Time: Orders are typically processed, packed, and handed over to our couriers within 1 to 2 business days after payment confirmation.
- Operating Hours: Orders are dispatched Monday through Friday (excluding weekends and South African public holidays). Orders placed over a weekend or public holiday are processed on the following business day.
3. Estimated Delivery Times Once dispatched, estimated transit times are as follows:
- Main City Centres (Cape Town, Johannesburg, Pretoria, Durban, etc.): 2 to 4 business days.
- Regional & Outlying Areas: 3 to 6 business days.
Note: Delivery times are estimates provided by our courier partners and may occasionally be subject to minor delays due to adverse weather, road conditions, or peak seasonal volumes.
4. Order Tracking
- As soon as your order is collected by our courier partner, you will receive an automated dispatch email containing your tracking number and a direct tracking link.
- You can use this link to track your parcel’s journey from our warehouse to your door in real time.
5. Delivery Address and Contact Details
- Please ensure that your delivery address and contact phone number are entered accurately during checkout.
- The courier driver will attempt delivery during standard working hours (8:00 AM – 5:00 PM, Monday to Friday). Ensure someone is available at the provided address to receive and sign for the package.
- Power Bush is not liable for delivery delays or failed deliveries caused by incorrect delivery information or unreachable recipients.
6. Damaged or Missing Shipments
- Damaged in Transit: If your package arrives visibly damaged, note the damage on the delivery waybill before signing, and notify us at
info@powerbush.comwithin 48 hours with photos of the damaged packaging and items. - Missing Items: If your order has not arrived within 7 business days from dispatch, please contact us with your order reference number so we can log an urgent trace with the courier.